Lane Emergency Procedures

This chapter covers potential problems that can occur on a live lane.

The Network must be working perfectly for communciations from the Back Office to the Lanes to work.

• The software interfaces to the POS hardware, Scanner and Scale, Printer, Cash Drawer, Touch Screen,  Debit PIN Pads through other layers of software (drivers)  that must be installed and setup properly to work.
• The Lane software can only interact with the POS hardware when the appropriate option in the Lane Configuration screen is enabled and configured properly. 
• These Options are contained in the 'Configure Lane' section of the Options - Cashout screen.

• The configuration screen is only available to Cashiers with Supervisor and Manager options enabled in the Back Office.
• Touching the buttons next to the option button will provide some further diagnostic functionality where provided.

• If the PC, Network and Lane Hardware are all functioning correctly then the Lane Software will be fast and reliable in service.