Scanner Problems

Metrologic Serial, USB and any keyboard wedge type scanners are supported by the software.

However we do  not recommend keyboard wedge type interfaces as they are not fully compliant with the way the software works in all cases.

The following notes only pertain to serial interfaces or USB scanners setup for bi-directional communication using OPOS drivers.

By design, the Scanner's barcode scanning functions will be suppressed in some modes on the Lane software as follows: 

  • All Payment Methods,
  • Pay Out
  • Payment To Account
  • Cashout, Customer Search
  • Receipt Search
  • Sale Search
  • If the Cash drawer is open
  • If the POS Printer is not setup properly or Off Line.

Please note that the scanner may not immediately scan an item if it has been idle a while.  This is a power saving feature and not a problem. The timeout can be changed in the scanner programming.

  • The scanner will not immediately scan the same item twice.
  • If the scanner will not scan an item (does not beep) whilst in sale mode, and it HAS been working then try another product, it may just be a bad barcode label.
  • If the scanner refuses to scan anything and does not beep while the software is in Sale Mode, and a laser pattern can be seen on the product then there may be a problem with the system.

  • Try a Lane Reboot   Re-try the scanner, if there is no change then the scanner may be at fault.
  • If no laser pattern is visible then the scanner is down.
  • If the scanner beeps but the system does not display a number or scan an item then there is a system problem. 
  • Check connections, Reboot and do a Lane Repair through the software.  Retry. (The scanner may also be in need of repair).
  • Manual Barcode Entries
  • If the scanner stops scanning and sending through barcodes to the Lane for any reason then item barcodes can be entered directly into the system via the Touch Keypad, as you would any other PLU code.
  • The item should also be available from the 'Inquiry' screen.
  • The code entered has to match exactly the entry in the Back Office for that item.
  • Make sure that the Video and Scale Serial COM Port entries in the configuration are not conflicting with the Scanner Serial Port, or the ooutput will have unpredictable effects on the scanner. e.g. If the scanner stops beeping then check there are no COM Port conflicts resulting in miscellaneous characters being sent to the scanner.

Call for technical support on all scanner related problems.

If the system does not recognize a number that the scanner is passing through then it will display the input on the screen.  This may help diagnose the problem.

Manual Picture

If the pale yellow area (top left) of the screen does not show any message (goes blank) immediately after a scan, then the scanner is passing garbage data through to the system or not programmed to work through the OPOS drivers.