Magentic Swipe/PIN Pad Chip Reader  problems.

See the Debit/Credit setup section for information on setting up the PIN Pad.

Gift Card payments and Issues/Reloads are all processed through the USB MSR.

Credit and Debit Card payments are all processed through the PIN Pad. 

  • If a magnetic card reader is not working  try wrapping a piece of clean paper on a plastic card and running it through the reader, to clean it.
  • Faulty connections to the Lane PC may also be to blame for poor performance.
  • If the reader refuses to work even after a Lane reboot, you will need a technician on site.
  • Sometimes a Card will not swipe properly if its magnetic strip is damaged.
  • Cards with a damaged Chip may cause the PIN pad to ask for a swipe as an alternate method of using the card. 

In any case where the Credit card does not read, you will have to use the manual entry functions on the payment screen to enter the card number and expiry date.

  • On the payment screen, touch the ‘Manual Sale’ button.

Manual Picture   

  • On the PIN Pad, enter the Charge Card Number e.g. 4003000123456781 and press the OK key.
  • On the PIN Pad  enter the expiry date e.g. 0505 and press the OK key (Note the YEAR and MONTH order of entry!) 
  • Continue on wth the rest of the PIN Pad prompts to complete the sale.