Cash Drawer Problems

The cash drawer can be set to either:

  • open ONLY with Cash Transactions for any cashier or
  • open for ALL tenders for any cashier.

This option is set using the Back Office Employees -Cashier and Sales Team Maintenance form.

The Epson POS Printer option must be set ON for the Cash Drawer to work.

  • If the cash drawer does not open with a Cash Transaction, make sure that the Printer is turned on and the drawer is connected to the back of the Printer.
  • If you can hear the draw click when it should be opening it is either locked or jammed.

Manual Picture

  • If there is no click, then make sure the printer is working and all connections to the printer and cash drawer are good.
  • The Lane will not work while it considers the cash drawer to be Open.
  • Call for technical support as required.