Printer Problems

If a printer stops working that HAS been working, make sure it has not run out of paper and that it has power.

• If that is NOT the case, then the only things to check are connections to the printer.
• See the Printer Setup page for more information.

• If everything looks OK, try turning the printer OFF and ON again. Call technical assistance if a printer just refuses to work. 

If lack of the Printer function or Paper Outage is causing the Lane software not to work, then;

• Hold the sale.
• Log Out if necessary.
• Log In as a Cashier with Supervisor/Manager permissions.
• Touch the Options - Cashout button.
• Touch the 'Lane Configuration' button
• Touch the 'Receipt Printer Enabled' option button to turn it OFF
• Touch the Save and Exit button.
• Restart the Lane Software.
• Log In and recall the sale.
• Please note that switching this option off will stop the Cash Drawer opening automatically, so have the keys available to manually open the Cash Drawer if necessary. 
• Fix the printer - and re-enable the options as soon as possible.
• Do not use the Lane if Integrated Debit Credit is part of the system, you will not be able to give customer's records of their purchases.
  In these enviroments - don't run out of paper!

• To turn automatic sales receipts off,, touch ‘Lookup - Receipts’ then ‘Turn Receipts OFF’.

  In this case, the Cash Drawer will still open after a Cash transaction, but the lane will no longer look for a printer to print a Receipt.

• If the Customer insists on a receipt, it can be obtained either in Invoice format from the Back Office or as a duplicate Receipt when the printer is fixed.
• Receipts can also be reprinted from the Lane when the printer problem is resolved.
• To obtain an Invoice from the Back Office, choose 'Store/Sales Journal Detail, compile Data for the period required, then highlight the required receipt on the list that appears.  Click on the 'Reprint Invoice' button. 
  The Invoice is then presented in a format that can be printed on any 8.5 by 11 Windows printer.

• The Lane PC will retain all of its backlogged receipts, and print them out when the printer problem is resolved.
• In an environment where Debit/Credit authorization is integrated into the lanes, it is best to put the lane ‘Out of Service’ if the printer malfunctions.
• Any Visa or Debit Authorization slips made while the Printer is offline may still be retained in the Print Queue.
  The Authorization will still go through however.
• Turn the Printing back on again when the problem is corrected!!
• Touch ‘Print Receipt’ then ‘Turn Printing ON’.