Open Department Sales and Returns

If an item does not scan, or cannot be found under the Inquiry mode or on a PLU button, there is no other means of selling or returning it except for using an 'Open Department' Sale or Return function.

• The money taken or refunded then can at least be charged to the correct department.
• Obviously, this is not ideal in an environment that tracks individual items for inventory or reporting purposes.
• It serves the function of at least making the sale and does not tie up the lane, thereby keeping the customer happy!

To sell/return an item through an Open Department for any reason...

• Touch the 'Department Sale' or 'Department Return' button.
• Enter the amount of the sale or return.

• Touch the Department Button.

• The system calculates any taxes on the item automatically according to the Department's Tax Status set in the Back office.

The Department Button only shows up on the POS lanes when the 'Show Button ON POS' option is set ON in the Back Office setup.

Choose Setup/Data Grouping/Departments.

• All Departments do not have to be visible on the Lane, only the ones you need to access directly are necessary, otherwise the scanned items report directly to a department.
• To make a Department button visible on the POS lane, click on the POS Options button, then check the 'Show Button on the POS' option for any Department selected.

Once changes are sent to the Lane you will have to activate the Department to get it to show up.

• To do this, on the lane, choose Cashout - Configure Lane - Active Buttons

This displays the Active Buttons setup.

• Touch any button to enable it (Yellow) or disable it (Grey).
• Disabled Departments will not be visible ot any cashier on the lane.
• This feature is designed so that a Lane can show or hide Departments, enabling different types of Lane within the same Back Office data.
• PLU Items setup as PLU Pages can also be hidden or activated in the same way.