Returning an Item

If a customer returns an item that is normally sold it can be taken as a credit within a sale, or, returned on its own receipt as a RETURN.

• To return an item, touch the 'Return' button immediately before scanning the item, touching a PLU button or entering a PLU code on the touch Key Pad.

• An item can also have a Negative Preset or OPEN value (Setup in the Back Office software), such as a Bottle Deposit Return or Lotto Pay Out.
• If an item's price is already set to a negative value, pressing 'Return' before selling it will make the sale positive.
• The System sets the status of the next Item back to 'Sell' after each return.
• Multiple items being returned have to have the 'Return' button touched before each item is scanned or entered.
• If the return Key is touched by mistake, touching the 'Sell' button, prior to selling the item will put the system back in it’s normal sales mode.
• If the sale is negative, where you owe the customer money, the Lane will treat that as a REFUND on the Financial Report.

Returns can be charged back to a credit card, debit card,cheque or cash.

• When returning cash, touch 'Close Sale' without tendering any cash, otherwise specify the amount on the returned media. 

• If returning on Debit/Credit touch 'Close Sale' after the return has been authorized.

A coupon can be issued at any time during the sale (once per sale only) for the total value of returned items in the sale.

At the end of the sale,

• Touch the Payments button.
• Touch the Store Coupons button.
• Touch the 'Issue Coupon' Button.
• Touch the Close Sale Button.

• A Balancing Entry is made on the receipt for a coupon to bring it up to a zero total sale.
• A Store Copy and a Customer Copy of the Coupon is issued
• The Customer copy and store copy have a control code which should be matched up by the office when a coupon is returned.
• This feature enables customer retention as they have to come back to your store in order to redeem the coupon.
• The feature is only available when a POS Printer is installed.

If the sale is positive where the customer’s purchases exceed the value of the returns, the sale is treated as a normal sale.

A report is available from the Back Office software detailing all returns by Cashier, regardless of Sale status.

• Choose Store/Sales Journal/Item Sales Reports from the Back Office menu.
• Select the Store, Date range, Report type and click on the 'Print' button to view the report.

Reporting

• When the item is sold, it automatically creates a REFUND if sold stand alone.
• Returned items can also be included in a normal sale.
• Item returns sold as a PLU are also listed on the Financial Report.