Setup and Testing of Debit/Credit Authorization and Gift Cards.

The eStream Lanes offer an optional Debit/Credit authorization module that eliminates the need for an additional external Debit/Credit authorization machine supplied by the bank.

The system works over a broadband Internet connection only, thus providing a fast and reliable way of authorizing Debit/Credit transactions.

• The module has been tested and certified by Global Payments Canada Inc. as suitable for use with Canadian Debit systems.
• Mercury Payments Systems is used as the processor for all transactions.
  Mercury Payments, in turn, links to Global Payments Canada for transaction batch approval.
• Global Payments Canada is 'bank neutral' and will be able to provide direct deposit to your bank of choice in most cases.

Merchant accounts must be setup with your bank, Mercury and Global Payments ahead of time before this system can work for you. We supply an application kit (online) at www.owenbusiness.com/debitcreditapps.zip

• Follow the instructions on the page to apply to all parties involved in this setup.
• Allow up to 6 weeks for setup to be completed from the moment you decide to go, applications with no credit/bank problems are often processed in a shorter time.
• All payments for PIN Pads and the Mercury (one time) processing fee must be made at the time of application.
• Your normal Bank rates will apply to each Credit card transaction, there will be a fee per Debit card that is negotiated with Global Payments Inc at the time of setup.

Once approval is obtained;

Back Office Software Setup

Open the Setup - POS Lanes - Credit/Debit Interface screen.

The Integrated Debit Credit entries are in the bottom, green section.

Upon successful application with Global Payments Inc., you will receive a Merchant ID.
Upon receipt of the setup from Global, and your one time processing fee, Mercury payment will supply some additional characters for the Merchant ID.

• Enter the Credit and Gift Card Merchant IDs in the back office setup as shown above.

Do not change the Mercury Main, Mercury Server or Timeout parameters unless advised by technical support.

Those entries should be;

• Mercury Main Server = x1.mercurypay.com
• Mercury Backup Server = b2.backuppay.com
• MPS Gift Server = G1.mercurypay.com
• MPS Backup Gift Server = G2.backuppay.com
• Connection Timeout = 10 secs
• Response Timeout = 300 secs
• The Default Gift Card PLU number must be a Barcode entry in Inventory/Item Maintenance. (7700000000000 by default)
• The Gift Card Maximum (Store Gift Card Floor Limit) is usually $250.00 unless another figure is negotiated with Mercury Payments.

Click on the 'SAVE' button and Exit the form.
The next time the Unattended polling starts, all active lanes will be updated.

Gift Card Setup ****************************************************************************************************

The optional Mercury Payments Gift Card is setup here as a method of payment also.

• Make sure the 'Gift Cards' option is set as shown below. This flag enables the Gift Card functionality at the POS.

An account with Mercury Payments has to be setup for this option to work.

• If Gift Cards are to be used, then PLU 7700000000000 must be setup in Inventory/Item Maintenance as 'MPS GIFT CARD' (Zero Price/Zero Cost, No Taxes) to enable the POS to load Gift Cards with a value and record it as a sold item.
• Gift Card sales are tracked like any other Item in the system. (Store - Daily Summary Item Sales Report)
• Gift Card redemptions are tracked like any other payment type in the system. (Store - Daily Summary Financial Report).
• Additional Gift Card Tracking reports are available through Mercury payments.
  

Lane Hardware and Sofware Configuration.

For Debit Credit and Gift Card payments, you will need to set up a USB Magnetic Stripe Reader for Gift Card payment/loading, and a PIN Pad for Debit Credit Swipe/Chip 'n PIN Payments.

• Shut Down the Lane PC
• Connect the Debit PIN Pad to the designated Serial Port and connect to the power.
• A dedicated, on board serial port (9 PIN) must be provided on the Lane PC for the Debit PIN Pad connection.
  USB adapters and 3rd party serial ports are NOT easily supported.
• Allow it to boot up without touching any buttons.
• Connect a Magnetic Swipe Card Reader to the PS2 Keyboard port or USB port as required.
• Track 2 on the swipe card reader must be enabled.
  
• Turn on the Lane PC and allow it to boot up to the Windows desktop.
• Test the Mag swipe reader by opening 'Notepad' from Windows and swiping any card with a mag strip on it - you should see READABLE characters show in notepad.
• Test the Internet connection by opening any web site using Internet Explorer.

For Chip n PIN installations:

• Install the Datacap SQL Server Software on each Lane
• Install and configure the NETePay Software on each Lane 
• The NETePay software must be running in the background before payments made on the Verifone Vx810 PIN Pad unit can be processed.

Touch 'Start the Lane Software' button if everthing looks good.

To get to the Configuration screen on the Lane Software;

• Log In as a cashier with 'Allow Cashout', 'Supervisor' and 'Manager' permissions.
• Touch the 'Cashout button'.
• Touch the 'Configure Lane' button.
• Touch the 'Integrated Debit Credit' button so that it shows 'Enabled' in order to activate the interface.
• Touch the 'Check Setup' button next to that button to see the LAN Diagnostics and setup form.
• Type in the Supervisor password to enable advanced functions.

This will display the Debit Credit parameters setup in the Back Office in the bottom Green section, two diagnostic utilities and the PIN Pad Com Port number.

• Set the PIN Pad COM port number to match the physical port that the PIN pad is plugged into by pressing the Up/Down arrows at the top of the screen.
• Select the 'Local Area Connection' option in the list and then Touch the LAN diagnostics button to ensure the Lane is in communication to your Router's Gateway.
  This HAS to return 4 'Success' messages or more work needs to be done making the network connectivity more reliable!
• Once the tests are successful, Cancel the configuration screen then touch Save/Exit to restart the Software.

PIN Pad Terminal Setup and Synchronization.

The PIN Pad must be a Verifone Vx810, SC5000 or SC550 as supplied by Global Payments.
Each PIN Pad is specifically registered to your place of business.
Canadian Debit is very secure, do not attempt unauthorized swaps of PIN Pads, even between machines.
Deal with Global Payments directly on all matters pertinent to repairing Debit PIN Pads.

Make sure that the POS Lane can connect to the Internet (to see the Mercury servers).

If not, rectify that problem before continuing. Get help from a qualified technician if you need it here.

To continue with the Debit PIN Pad Setup...

• Log Into the Lane
• Touch ‘Options - Cash Out’
• Touch ‘PIN Pad Setup’ button 
• Enter the correct Merchant ID (using the touch key pad)
• Touch the ‘Enter’ key on the touch key pad to save the entry.

• The Lane software will notify you as to the success or failure of the operation and a receipt will be printed showing the Success or Failure status.
  The PIN Pad cannot be used until it is successfully APPROVED, you are then live.
  

Test the PIN Pad using a small live Debit Transaction

• Make a Sale, Touch the Debit/M/C or Visa Payments button.
• Press 'Activate PIN Pad' - Swipe the Debit card through the PIN Pad swipe.
• OK the transaction amount.
• Enter the PIN Number and OK
  IMPORTANT – the very first time use will come back with a ‘PLEASE RETRY’ message.
• Touch ‘Retry’
• Reswipe the Card and OK the entries and PIN number.
• The operation should be approved live.

Press ‘Cancel Payments and then ‘Void Payment (Shown only when a Payment is to be cancelled)’ to return the test transaction to the Card (Unless you really want to buy the merchandise!)