Monitor/Pole Customer Display Setup

The eStream POS lane software relies on the Windows Monitor Setup to be configured correctly.

The cashier operates a Touch sensitive screen in all cases.
The transaction is clearly shown so that it can be seen by both customer and cashier on the same monitor if need be.
Not all store Lane designs accomodate a single display well so, optionally, a Pole Display or additional VGA screen can be added to the system so that your Customers can see the transaction in progress easily from their position at the Point of Sales.

• The VGA Customer Display is an option requiring one additional VGA output on the Lane PC.
• Install the VGA adapter or adapters required to produce two VGA outputs.
• Configure the VGA adapter drivers accordingly so that dual VGA output is supported on an extended desktop with a recommended resolution of two 1024 x 768 screens.
• The screens do not have to support the same resolution and palette and will maximize to a larger resolution if set.  Graphics for the customer display have to be designed around the final screen resolutions however. 

Use the Windows 'Display Properties/ Screen Resolution Settings' screen to set the resolution of the monitors.

• On an extended desk top, properly configured you should then see the desktop stretch across both monitors.

The lane software is designed so that the Customer views the secondary display and the Cashier works on the Primary touch screen.

• Connect the Cashier's Touch Monitor’s communications cable to any free Serial COM Port or USB Port, depending on the monitor's make.
• Turn on the power to the Monitors.
• Install the Touch Monitor’s driver software for USB or serial drivers if required.
• Configure and calibrate the Touch Screen monitor.
• Any touch system that supports an extended desktop, with the touch area definable will work with this software

Activating the Customer VGA display on the lane.

Finally, after the screens have been setup, the touch tested and calibrated, turn on the option for the VGA customer display.

• Log In as a cashier with 'Allow Cashout', 'Supervisor' and 'Manager' permissions.
• Touch the 'Options - Cashout' button.
• Touch the 'Configure Lane' button.
• Touch the 'Dual Screen' button so that it shows 'ON'
• The 'Check Setup' Button previews the main pictures that will show on the Custmer Display monitor.
• Touch Save/Exit to restart the Software.

Two Line Rear Display Option

Epson DMD Unit:

Connect the Pole Display to a dedicated Serial (COM) Port on the PC.

• The Drivers are downloaded with the Lane Software and are found in the folder
  C:\Program Files\ICRSoftPOS\POS Drivers\Epson\Pole Display.
• Run the setup program (ADM_301aE_without_TM.exe) in this folder.
• This action installs a Printer Driver.
• Open Windows - Control Panel - Printers and Faxes to see it.
• Right Click on the Driver and select 'Properties'.
• Click the 'Ports' Tab.
• Configure the drivers to work with the selected COM Port.
• Click the Advanced Tab
• UNCHECK 'Enable Advanced Printer Settings'.
• IMPORTANT - When done, rename this driver to 'ICRDisplay'.
• Open the Control Panel System Hardware - Device Manager
• Select and right Click on the COM Port that the Display is attached to.
• Choose Properties/ Port Settings/Advanced
• Set the Transmit Buffer to a Low setting. This will ensure the correct message is displayed at the time it is required, otherwise the message is not displayed until the COM Port Buffers are full.

Posiflex Unit:

• Install the Posiflex drivers for the Display
• The Lane software will find the drivers and automatically start to send messages to the display.

The Lane will then display Items, SubTotals, Totals and Change Due as they are rung through the POS.

Pictures and Messages on the VGA Displays:

• The folder C:\Pictures is setup when the Lane is installed.
• Copy any pictures that you wish to display on the customer screen into this folder.
• Using a shared UNC network path from a central location is not recommended as a network failure could slow the lane down while it searches for pictures.
• However, if the C:\Pictures folder on the Lane is shared over the network, it can be updated remotely using the network.

The path to the pictures and the messages above the pictures are all set up using the Lanes - Cashout - Configure Lane - Lane Options function.

• Touching the Lane Options button displays the Options screen.
• The Path to the Pictures folder can be changed if needed, for instance if a CD with a ‘Pictures’ folder is placed in the CDROM drive.
• The Pictures folder should have a Sub Folder called 'Lower' set up inside it.
• The C:\Pictures\:Lower folder contains the lower graphics on the Customer Display form.
• The time that each picture is displayed is set here, with a minimum of 5 seconds per picture allowed.
• The Left and Right messages on the the Customer Display, and POS Printer selections are also configured here.
• The Legal Age and Tax ID prompts are displayed on the Cashier screen only.

The Top Logo will display the 'eStream Point Of Sales' clouds logo by default.  If a jpeg file called 'LaneLog.jpg' is placed in the pictures folder then that picture will be display at the top of the screen instead. 

• Any other pictures in the same folder will be rotated through the larger right image area of the customer display alphabetically.
• An Upper and Lower message can be configured to show over each picture box
• When the Cashier Logs out, the picture on the Lane will go to a full screen mode, this enables lanes not in use to act as mini advertizing billboards in the store.

• The pictures should all be in a high quality JPEG format with a maximum size of 1 megabyte. Other image formats and larger sizes will be ignored.
• Click ‘Save’ to display these messages above the pictures on the Customer display. The changes will be sent to the lanes the next time Autopoll runs.
• You will have to Close the Lane and restart it if you change any Back Office Picture Parameters.
• If the pictures are on a CD or USB stick, do not remove the media while the Lane is operating. Close the Lane and exit the software before opening the CD Reader or swapping the USB stick.
• The pictures can be set to change to a minimum of 5 seconds - any figure less than that has no effect on lane performance.

Web Site on the Customer Display:

• If a valid Website is name instead of (C:\Pictures) is put into the 'Path to Pictures/Web' section e.g. 'http://www.mystores.com/lanes/Display.aspx' a full screen web site will be displayed at all times on the customer display.
• (The http:// or https:// protocol must be specified for this to work.)
• The representation of the Customer's Receipt will be superimposed on top of the Web Site during a sale only.
• The Web site should be custom designed to work with the 800 x 600 display.
• Animations, rotating Ads and graphics can then be programmed into the Web SIte.
• Pressing the Reset Button on the Touch Screen Keypad when the Cashier is logged out will force a refresh of the display.