POS Printer Setup

The POS Printers and drivers are setup individually on each POS lane.

The '8.5 x 11 Invoice' option in the Lane Configuration for Printing Invoices can be used if a standard Laser Printer is attached to the Lane, instead of a POS printer.

If this option only is set then the software will use the default printer on the system to produce an industrial type invoice.

The Lane will also use a specific Local or Networked 8.5" x 11" Printer if its driver (found in Windows - Control Panel - Printers and Faxes) is specified under the Cashout - Configure Lane - Lane Options menu.

Remote printers can also be used in situations where an order has to be sent to a receipt printer that is in another place in the building, for instance sending a sandwich purchase to the kitchen, or a drink purchase to the bar.

• See the Remote Printer Setup instructions at the end of this page.

For general Retail store applications only Epson POS printers are supported.

• The Epson TM88 Thermal printers are fast and produce a 40 character wide customer receipt. A logo can be printed on each receipt also.

The Epson POS Printer drivers download with the software to the folder:
C:\Program Files\ICRSoftPOS\POS Drivers\Epson\Printer (or Windows Menu - eStream POS - Drivers - Epson - Printers  folder )

There is a Driver APD_410E.exe (installation setup) in the folder. 

Select the model printer you are using from the driver options when it installs.

 Set the Printer to use any free COM, Parallel or USB Port using the Properties in the drivers, depending on its interface.

• Run a test print from the properties of the Windows Printer Driver and make sure that is legible.
  The Test Print must work before continuing!

IMPORTANT! - Select the POS Printer Name in the Cashout - Configure Lane -  Lane Options Menu

Activating the Epson POS Printer on the lane.

Finally, after the POS Printer has been setup and tested, turn on the option for the POS
printers to work on the Lanes.

• Log In as a cashier with 'Allow Cashout', 'Supervisor' and 'Manager' permissions.
• Touch the 'Cashout button'.
• Touch the 'Configure Lane' button.
• Touch the Receipt Printer' button so that it says 'Receipt Printer Enabled' 
• If the printer can not cut the receipt automatically, turn on the 'Force Cut Receipt' option.
• The 'Force Cut Receipt' option is not required for the newer Epson drivers as they are configured to do this automatically.
• Touch Save/Exit to restart the Lane software.

Receipt header/Footer Wording Setup

The Receipt Wording on the header and Footer is setup in the Back Office for all Stores and Lanes.

• In the Back Office main menu, choose Setup - POS Lanes - Receipt Wording.

• The header and Footer message can be set for all stores using this form.
• Keep under the maximum characters allowed as shown by the color scheme.

Logo Support

If a logo is required to print on the receipt produced by the Epson POS Printers, then we provide a utility supplied by Epson that will upload a Logo to the Printer. The Logo will then print automatically on all receipts with no further configuration. This utility installs with the printer driver software and is found under the Windows Menu - EPSON - Epson Advanced Printer Driver - Epson Flash Logo option. 

When this program opens,

• click on the 'Bitmap Selection' tab and open the .bmp file you wish to use as the logo on your receipts.
• click on the Setup Tab and choose the Printer Device Name, Port and Port Settings for the POS Printer in use.
• click on the Logo Printout Tab and choose the Single height width Option and click Print - after a few seconds you should see a sample of your logo print out.
• If the print out is acceptable, in order to download it to the Printer permanently, click on the Logo Upload Tab and Click on the 'Upload Device' button.
• If this operation is successful, the POS program will automatically print the Logo on each Customer Receipt.
• Only one logo in NVRAM1 is supported.

Remote Printer Setup

Remote printing is used for sending details of an item in a sale to a printer that is remote from the Point Of Sales terminal, usually in another part of the same building, for instance a drinks or foodprep area.

So if a sandwich PLU is always assigned to print a on a specific remote printer, e.g. the kitchen printer, whenever that PLU is in the sale, the Kitchen will receive an order for that PLU on its printer.

• To Setup Remote Printers, in the Back Office, choose Setup - POS Lanes - Remote Printing
• Click on 'Add Printer to start the process of setting up a remote printer.
• Each Lane Needs a reference to a Remote Printer, so for a 3 Lane store with 2 Remote Printers, you will need to setup a total of six entries, 2 Printer Entries for each of the 3 lanes.  This allows you to fully define which lane prints to which printer on the system.

• Give the printer a Numeric ID and a Reference Name on the System.
• The Name will default to 'Printer plus the ID Number' but you can rename it to anything that makes sense. e.g. Kitchen, Bar etc.
• Select the actual physical printer from the drop down list (Prints to:).  We recommend that you share the remote printers on the network, that way the printer will have a Universal Network Location that can be seen by the Back Office and the Printer Table will be easier to make sense of.
• Select the Lane assignment for the printer. 
• Click Save to enter the details to your system.
• Repeat this setup for each remote printer per Lane required for your system.

The printers setup now have to be assigned to either individual PLUs or an entire Department, so that the POS knows which items to print in the designated areas.

Setting up a Department with a default remote printer:

• Choose Setup - Store - Departments from the Back Office menu.
• Select the Department required to send all item in that department to a remote printer.
• Click Save
• Click Update Department Items.
• Send Item Changes to the POS Lanes (POS Lanes - Send Changes)

Setting up an Individual Item to a remote printer:

• Choose Setup - Inventory - Item Maintenance from the Back Office Menu Bar.
• Select the Item required and Click Edit Item.
• Click on the 'POS Options' button on the Inventory Item Maitnenance form

• In the POS Options screen, select a Kitchen Printer to assign to the item and click Save.
• Send Item Changes to the POS Lanes (POS Lanes - Send Changes)

• When a sale is either Closed or Held at the POS, the items with designated printers are sent to the respective printers on the network.
• If the Printer fails for any reason, (off line, out of paper etc..) the POS program can either retry the printer, use the local receipt printer, or ignore the error altogether to allow the sale to complete.

The remote printer will receive a slip which looks like this:

Adding additional Information to the Receipt/Invoice

The name on the sale can be customized by touching Options - Add Sale Information'.

• Any name, or reference can be supplied which will then Print out on the slip instead of the words, WALK IN SALE

Additionally, a comment can be attached to a sale.  The comment prints at the bottom of the receipt.

• Click on the SET button next to the Sale Comment section and key in the information.

The Check ID option allows a suitably encoded Magnetic Swipe card to be read and used in the sale.

• Click the SET button next to the Check ID section. 
• The Information can be prompoted to the sale comment by clicking on the 'Add to Sale Info' button.