Void Operations.

A Cashier has to be given permissions to use the Void, Error Correct and Void Sale buttons using the Cashier Maintenance routine in the Back Office.

The Void Sale permission is part of the 'Supervisor' permissions. Void and Error Correct can be set by their own flags.

Voiding an Item within a Sale

  • Touch the item in the receipt list on the cashier screen and then touch the ‘Void Item’ Button.
    The highlighted item will then be removed from the sale.

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  • If the item carries a Deposit, Fee or Linked PLU then those items also will be deleted.
    A Deposit, Fee, or Linked PLU can be voided separately if just the line for that linked item is touched.

Immediate mistake correction. (Error Correct)

  • If you touch the ‘Correct’ button immediately after selling an item, the last item ONLY and any linked items will be removed.

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  • Touching this button again without making another sale has no effect.
    Void Sales, Voids and Corrections do not appear on the Customer receipt, but they do appear on the Cashier Financial Reports for the Lane.
  • An Error Correct made during a sale is included in the 'voids' section for reporting purposes.

Voiding a Sale

Sometimes, in the course of a sale, a customer will change their mind completely, walk out, or not be able to pay for the goods.
If you have a Supervisor’s permissions then you will be able to just touch the ‘Void Sale’ button.

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  • This removes the sale completely and starts a new one.
  • If the cashier is not a Supervisor, they will have to call a Supervisor to enter a code. 
  • This option also works with a Magnetic Swipe Card encoded with the Supervisor Number.
  • As an option the Cashier can hold the sale, and later ask a Supervisor to Log In, retrieve the sale and Void it, if a supervisor is not immediately available. 

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  • The Lane issues a ‘Void Sale’ receipt with the amount of the Void On it.

Held Sales will be voided automatically after 2 business days saved unless they are made a 'Quote'.

  • Quotes are voided after 30 days.
  • Quotes are not available to the Back Office.

The Back Office reports also show Voids and Void sales by cashier.

An analysis of Void Sales and Voids for any Cashier can be obtained also by using the built in Sales query tools  in the Back Office software. 

  • (Store - Sales Details  - Query Transactions) Using this tool, various options can be set to filter sales data for report analysis.
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