The main options for the management of your customer database are found under the 'Customers' main menu option.
It works in conjunction with the software based POS lanes.
- The POS lanes allow for walk in (anonymous) sales as well as tracking known customer account information.
- Payments can be taken at the time of sale or be billed/refunded to the customer's account.
- Credits can be issued to the customer upon returning merchandise through the POS lanes.
- Payments on account are taken through the POS lanes, which then will produce a receipt of payment.
- Payments can be made against a statement or any one specific invoice.
- Statements can be sent to a customer at anytime detailing account activity and outstanding payments due.
- A complete history of all invoices billed can be analysed in many ways.
- An Invoice reconciliation module allows you to see what invoices have been paid.
- Each customer has a sales profile that can be used at the time of sale on the POS lanes.
- Any invoice can be reprinted or reviewed for detailed information, from the Back Office, at any point in time after the sale has occured.
- Points can be awarded to customers based on the goods they purchase.
- The points can be redeemed against Merchandise as they accrue a dollar value that can be applied as payment on the POS lanes.
- Customer letters, emails and address labels can be generated for targeted groups of customers.